Ornament klein

from production
to shipment

The production time of our purchase will vary per order. Reason for this is that T-shirts might be up for sale as pre-order or back-order and that photo prints need to be ordered in. Feel free to get in contact with me for an update on your order.

Your parcel &
shipment options

The envelope, letterbox packages and boxes used do not carry any logo or other embellishment that might give away the content to avoid theft. When your order has been shipped our webshop will automatically update you per email. 

The shipment company used is PostNL. Within the Netherlands this means that your parcel will be dealt with by PostNL solely. For European and Worldwide orders this means that your parcel will be dealt with by PostNL and the partners that they have chosen to work with in your continent and country.

Track & Trace.
This gives you the option to track and trace your parcel through PostNL or its partners in case of delay or delivery issues. Track & trace by PostNL does not refund packages.

Why insurance? 
If you’ve chosen a shipment option that does include insurance, than please contact me and I will do my utmost best to have PostNL refund your order in case of damage or loss. 

Please note DIANNE/Dianne van Giersbergen cannot be held responsible for any delays, damages or loss once the parcel has been handed over to PostNL.

We ship worldwide. If your country does however not appear in the menu then please get in contact.

from shipment
to delivery

Expected shipment time depends on which country the parcel is shipped to. Please click here to see the PostNL international delivery times.

Additional import, customs and sales taxes may be added in accordance with your country’s specific requirements.

return policy

Ornament klein

returning items

If for any reason you are not happy with the order you have received then feel free to contact me about a return option within 2 weeks after you’ve received your parcel. If your wish to return the order is reasonable then we will start the process.

A refund of the purchase amount, will be sent to you within 14 days after receiving the item return.

Please read my terms & conditions before contacting me to find out if you can apply for a return option. You should also keep in mind that:

  • Dedicated photos cannot be returned.
  • Worn items cannot be returned.
  • The return shipment option must have track & trace ánd insurance and is to be paid for by the customer.
  • The items needs to return to me in the same condition they were in when I sent them to you.